Rental FAQs

How do I place a rental order?

Easy! All ordering can be done through our online ordering system! Instead of placing your rental order by phone or email, you can now select your items, add them to a cart, and check out directly through our website. You can place your orders at any time of day or night, whenever works best for you and go back to make any additions or changes.

Or if you prefer to speak with one of our event specialists call our text us at 860-969-3532 or email us directly at info@everythingdjs.com. 

Full Rental Catalog

Can I make revisions to my order after it’s been submitted? 

Absolutely! You may make revisions to your order up to fourteen (14) business days prior to delivery. Should you need to make revisions less than two (2) days prior to delivery, please call or text us at 860-969-3532. Cancellations may be subject to a cancellation fee. 

Do you charge delivery fees?

We have standard delivery / pick up charges that apply to all orders.  All delivery / pick up fees as well as any processing fees that may be associated with your order will be listed on the detailed quote we send you prior to booking. Orders that require more complex delivery / pick up arrangements or special deliveries outside of our standard business day may incur additional charges.

Do you set up and breakdown the rental products? 

Our delivery / pick up teams will set up and breakdown several of our rental products including tents, bounce houses and concession equipment as part of the service. We can provide chair and table setup and breakdown services at an additional cost of $3 per item— please include in your request if these services are needed.

Do you have an order minimum? 

Yes, our order minimum is $200, which does not include delivery/labor charges or sales tax.

When is payment due for my order? 

We require all orders to have a valid method of payment on file prior to delivery. Please note that orders will not be released for the delivery without a valid method of payment, signed contract and deposit paid. Our drivers cannot accept payment upon delivery. Balance needs to be paid in full prior to delivery staff arrival. 

What is your cancellation policy? 

You can cancel your order anytime up to fourteen (14) business days before delivery without any charges. If you cancel or remove items from your order within the (14) business days leading up to delivery, a restocking fee equivalent to 50% of the item’s price will apply. Cancelling your order on the day of delivery will result in a 100% cancellation fee.

What is your standard rental period? 

Our rental equipment includes a 24-hour rental period. Should you need to keep our products longer than 24-hours, additional charges will apply. At our discretion, items may be delivered prior to contracted date and time. If set up needs to be done prior to the day of the event additional fees may apply.   

What happens if I break or misplace something? 

While we do not charge a standard damage fee on orders, this does mean you will be responsible for the additional charges from broken or missing items. If an item is missing or broken upon delivery, please notify Customer Service at 806-969-3532. 

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